The Saga Ends

For those of you who remember the Sears Saga; it is ended, over, fini', done. My new freezer is sitting in the laundry room chilling and waiting to be loaded.

Thankfully, all my appliances are covered by Sears' Maintenance Agreement. However, it has only taken since July to bring this adventure to a close. I believe I related that the tech' discovered it needed new parts and he ordered them. After some weeks they were delivered. At least I thought they were delivered. I was looking at cartons, parts, packing lists - one of which read "order complete" but some yahoo's computer didn't have the input yet so I was told that they weren't really here and I should call to reschedule the tech' when the parts arrived. Say what?

Tech arrived. Parts: no good! Tech reordered parts. Here we go again! Last week the new parts arrived. Two days later, the tech' returned and rebuilt the freezer. The drawer still wouldn't seal. Tech was here over three hours. He called it in and said, this isn't happening, it needs replacing. Some genius at Sears asked how close it was to closing & sealing. Tech responded "approx. 80%,I can slide a dollar bill in and out of the gap so it's allowing air in." Genius: "Will she accept the fix?" Tech: "You're much further away, why don't you ask her?" My response: "This isn't horseshoes, close don't count. If the genius would like to come get the freezer and use it for his children's food, he's welcome to it." Tech & genius: "Guess that means 'NO'!"

Tech advised that report had to be sent to manufacturer for review and disposition. I won't put in writing what I replied. He gave me a card that they'd received a week earlier with a "problem resolution phone number" on it. No promises, give it a shot!

I called the next morning and nice young man said, "why have they dragged this out for so long?" I simply expressed my concern that after all this time my neighbors must have me figured as a cougar and that the tech and I must be having an affair. He's here almost every two weeks for 2 to 3 hours each time. Fifteen minutes later, when he'd finished laughing, I had an authorization number for the cost of replacing the freezer. That evening I'd been to Sears, the new freezer had been "purchased" and delivery / pickup scheduled.

Out with the old, in with the new!!! And it only cost me four months of pure frustration. With what Sears spent on the tech's time and the funky parts, they could have given me the Taj Majal of freezers. I'll admit, I love the bright, corporate mind and I really love messing with them. I'd prefer doing it over a shorter period of time but it's not how long you play the game, it's that you win!