When I was a kid, our parents bought from Sears because their products, Kenmore and Craftsman, lasted a lifetime. If something did go bad it wasn't repaired, it was immediately replaced. There was pride in product, pride in workmanship, pride in the company name. Obsolescence wasn't yet being built in; appliances, tools, whatever, were often handed down from generation to generation. Times, they are a changing!
So - The Sears dude showed up at Judi's this morning about 11am and quickly
repaired her 'new' washer. Then dispatch (who only advises the techs one stop at a time) advised him that I would be his next stop following his lunch break, sometime between 1pm & 5pm. (Remember, I live all of two doors down from her and it's not even 11:30am yet.) After a pleasant phone conversation with him while he was at Judi's, we agreed he'd come to my house, install the new part in my dryer, and then go to lunch. And so it begins -
again.
And it's my turn - The timer has been replaced (last visit) and now the resistor is replaced (this visit).
Hmmm, tech can't figure out why dryer still won't heat. Tested all other components and they test okay but the voltage isn't getting from point a to point b. Called the all-knowing, all-powerful Tech Supervisor who (who'd have guessed it?) doesn't have a clue. The all-knowing, all powerful Wizard of Oz comes to mind;
"pay no attention to that man behind the curtain!"
Now we are ordering virtually all new parts ... emergency order so they'll arrive within days instead of weeks...starting Monday naturally, since this is Saturday. Oh, and a return visit apparently isn't being scheduled until the new parts actually arrive. Been there before too. I can be holding the parts in my hand but if their computer at the distribution center hasn't been updated, the parts are only a figment of my imagination and aren't really here, ergo, no scheduling of a tech.
Remember when my freezer went belly up and I was given a phone number for a department that apparently actually cares about the customer? I called, the young man listened, checked the history of "repair" tries and I was given authorization for a new freezer within minutes. Well, the tech supposedly called them himself this time and advised me that they would call me back within 20 minutes and I could/should explain what's going on and express my displeasure and frustration, blah, blah, blah. It's now been somewhat over 20 minutes, in fact, it's been well over 8 hours.
I truly hope these people have a wonderful weekend and are well rested when I call them Monday. Meanwhile, I'm beginning to look forward to my new washer/dryer.
Let the Sears saga continue!